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Front Office Manager

2 months ago

Spokane Washington, United States The Historic Davenport Hotel, Autograph Collection Full time

Job Summary:

The Historic Davenport Hotel, Autograph Collection is seeking a skilled and experienced Front Office Manager to lead our front desk operations and provide exceptional customer service to our guests.

Key Responsibilities:

  • Oversee front desk operations, ensuring efficient and effective service delivery
  • Manage a team of front desk agents, providing guidance, coaching, and performance reviews
  • Work closely with other departments to create a seamless guest experience
  • Recruit, select, and train new team members
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions

Requirements:

  • 2+ years of experience in hotel front desk management or a related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Fluent in English (read, write, and speak)
  • Proficient in hotel management software and Microsoft Office
  • Detail-oriented and able to multi-task effectively
  • Customer service oriented and committed to providing exceptional guest experiences

Benefits:

The Historic Davenport Hotel, Autograph Collection offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Why Work with Us:

As a member of our team, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. We value professional growth and development, offering opportunities for advancement within the organization.