Retail Customer Service Team Member

19 hours ago


Union, Kentucky, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a seamless shopping experience.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assist customers in finding products, answering questions, and providing solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit, and other payment methods
  • Engage customers in our Rewards program and Private Label Credit Cards, promoting enrollment and educating them on the benefits
  • Participate in visual merchandising, maintaining store displays and ensuring a visually appealing store environment
  • Contribute to a positive and inclusive store culture, promoting teamwork and collaboration among team members
  • Perform other duties as assigned by management, including opening and closing procedures, inventory management, and maintaining store recovery standards
Requirements
  • High school diploma or equivalent required; prior retail or customer service experience preferred
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
  • Ability to lift up to 25 pounds, stand for long periods, and move throughout the store
  • Basic math skills and accuracy with handling cash and credit transactions
What We Offer

Michaels Stores offers a competitive compensation package, including a starting wage, opportunities for advancement, and a comprehensive benefits program. We are an equal opportunity employer and welcome applications from diverse candidates.



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