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Retail Customer Service Team Member

2 months ago

Union, Kentucky, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
  • Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
  • Assist with truck unloading, stocking, and planogram processes, and perform other duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
  • Ability to work a variety of shifts, including nights, weekends, and early mornings.
What We Offer

Michaels Stores offers a competitive salary, opportunities for advancement, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need an accommodation to apply for this role, please contact our HR department.