Insurance Client Service Specialist

3 weeks ago


Memphis, Tennessee, United States Relation Insurance Inc Full time

About the Role

We are seeking a skilled Senior Client Service Specialist to join our team at Relation Insurance Inc.

In this role, you will provide exceptional service to our clients, respond promptly to their requests, and ensure their retention goals are met.

You will work closely with our Sales and Account Management teams to develop and maintain professional relationships with producers, account managers, and clients.

As a key member of our team, you will be responsible for training and providing mentorship to less experienced client service team members.

Key responsibilities include:

  • Assisting with the day-to-day maintenance of customer files
  • Developing and maintaining a thorough knowledge of Personal Lines products and services
  • Actively participating in efforts to gain and deepen client relationships
  • Identifying, researching, and providing resolution for escalated client issues

Requirements

To be successful in this role, you will need:

  • A Property and Casualty and/or Personal Lines License from the state of domicile
  • High School Diploma or equivalent
  • Bilingual (English/Spanish) preferred
  • 3+ years of experience in Customer Service, with a preference for individuals with Personal Lines experience
  • Proficiency with computer software and Microsoft Office Suite
  • Outstanding interpersonal and communications skills

What We Offer

We offer a competitive pay, a safe and healthy work environment, and a range of benefits including family health and wellness programs, 401K, employee assistance programs, paid time off, and paid holidays. We also offer career advancement and development opportunities.



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