Customer Experience Representative

4 weeks ago

New York, New York, United States RAMP Full time
About Ramp

Ramp is a cutting-edge financial operations platform designed to streamline business processes and reduce costs. By combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution empowers finance teams to focus on high-impact activities.

With over 25,000 companies, from family-owned farms to e-commerce giants, trusting Ramp to save $1B and 10M hours, our platform has become the go-to solution for businesses seeking to optimize their financial operations.

Role Overview

We're seeking highly skilled phone customer support operators to join our team and help support our customers as we scale. As a member of our stellar customer experience team, you'll work closely with some of the fastest-growing companies in the world, serving as their direct line of contact and support.

You'll partner closely with our account management, product, and engineering teams to resolve customer questions, manage product requests and issues, and bring valuable insights into how we can improve our product.

Key Responsibilities
  • Utilize critical thinking skills to diagnose complex problems and resolve them using tooling or engineering support.
  • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to aid our customers.
  • Have the ability to grow, develop, and learn in a fast-paced, start-up environment.
  • Work directly with some of the fastest-growing companies in the US.
  • Help Ramp scale effectively by handling support requests over phone, email, and chat.
  • Help us maintain an industry-leading satisfaction rate with our customers.
  • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team.
  • Learn the Ramp Platform inside and out to maximize effectiveness with our customers.
Requirements
  • Ability to work on weekends.
  • Ability to provide support to customers over phone predominantly; and occasionally email, and live chat.
  • Excellent verbal and written communication skills.
  • Experience collaborating closely with teams outside of support.
  • Strong background in customer support via email and phone.
  • Investigative and critical thinking skills.
  • Desire for ownership and growth in role over time.
  • Ability to work evenings and weekends as needed.
Benefits
  • 100% medical, dental & vision insurance coverage for you.
  • Partially covered for your dependents.
  • One Medical annual membership.
  • 401k (including employer match on contributions made while employed by Ramp).
  • Flexible PTO.
  • Fertility HRA (up to $5,000 per year).
  • WFH stipend to support your home office needs.
  • Wellness stipend.
  • Parental Leave.
  • Relocation support for NY.
  • Pet insurance.
About the Language

Ramp operates in English and is committed to providing an inclusive and accessible experience for all customers and employees.

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