Service Supervisor

2 weeks ago


Montgomery, Alabama, United States Cintas Full time
Job Title: Service Supervisor

Cintas is seeking a Service Supervisor to work directly with our customer-facing service team both on route and in-house. As a Service Supervisor, you will be responsible for supervising the service team who provide services to our customers, hiring, training, developing, and evaluating the service team to ensure Cintas customers receive the highest level of customer service and quality in the most efficient manner.

Key Responsibilities:
  • Supervise the service team and ensure they are meeting customer expectations
  • Hire, train, and develop the service team to ensure they have the necessary skills and knowledge to perform their jobs effectively
  • Evaluate the service team's performance and provide feedback to improve their performance
  • Drive a company-owned vehicle to and from customer sites and assist the service team with lifting, carrying, and walking in and out of customer accounts
  • Oversee several key service department areas, including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure, and driver compliance
Requirements:
  • High School Diploma/GED; Bachelor's Degree preferred
  • Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs
  • Have an active driver's license
  • Be at least 21 years of age
  • Obtain a DOT medical certification
  • Provide documentation regarding their previous employment
Preferred Qualifications:
  • Customer service experience, preferably in an industrial or service industry
  • Management or leadership experience, preferably in an industrial or service industry
  • Training or instructor experience
  • Experience working in a sales-related role
What We Offer:
  • Comprehensive and competitive medical, dental, and vision benefits
  • Employee health care premiums that are 30% lower than the national average for our industry
  • One of our medical plan options is even offered at zero cost to our partners
  • Competitive pay
  • 401(k)/Profit Sharing/Employee Stock Ownership Program
  • Disability and Life Insurance Packages
  • Paid Time Off and Holidays
  • Career Advancement Opportunities

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