Customer Experience Supervisor

4 weeks ago


Montgomery, Alabama, United States W.W. Williams Full time
{"Job Title": "Customer Experience Supervisor", "Job Summary": "We are seeking a highly skilled Customer Experience Supervisor to join our team at W.W. Williams. As a key member of our service department, you will be responsible for ensuring exceptional customer satisfaction and driving business growth through effective staffing, cost controls, and service activity management.", "Responsibilities": "
  • Assist customers with setting service appointments and keeping them informed of their vehicle's status.
  • Open and close work orders in a timely manner.
  • Research vehicle recalls, services, and repair information with manufacturers' websites.
  • Sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.
", "Requirements": "
  • 3+ years' experience in a heavy-duty dealership and/or diesel service environment.
  • Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
  • Strong written and verbal communication skills.
  • Strong customer service skills.
  • Computer and software skills including Microsoft Office Suite.
", "Benefits": "
  • 8 Paid Holidays and 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental and Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth and Leadership Opportunities
", "About Us": "W.W. Williams was founded in Columbus, Ohio, in 1912. Today, we are a leading provider of industrial power products with a broad portfolio of businesses throughout the U.S. and Mexico. Our mission is to be the trusted provider of innovative, timely solutions that surpass our customers' expectations.", "Company Culture": "We offer a welcoming, diverse, and inclusive environment where you can grow personally and professionally. Our competitive wages and benefits make us an attractive employer in the industry.", "Equal Opportunity Employer": "W.W. Williams is an Equal Opportunity Employer and welcomes applications from diverse candidates.", "Language": "en-US"}

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