Customer Support Expert for Native Instruments
1 week ago
At Native Instruments, we're committed to delivering exceptional customer experiences. As a Customer Support Expert, you'll play a vital role in helping our diverse user base get the most out of our products and services.
About the RoleWe're seeking a highly skilled and empathetic professional to join our team. In this role, you'll be responsible for providing timely and effective support to users across all Native Instruments brands, including iZotope, Brainworx, and Plugin Alliance.
Your primary focus will be on troubleshooting technical issues, offering product guidance, and ensuring seamless user experiences.
Key Responsibilities:
- Respond to user queries on pre-sales & product discovery, purchasing & logistics, installation & activation, account management & registration, and product usage.
- Verify customer accounts and activate product serials.
- Manage licence transfer requests.
- Provide support for webshop, installation, and product usage issues.
- Contribute to a feedback loop, capturing and reporting customer insights to enhance the user experience.
To succeed in this role, you'll need:
- Familiarity with Native Instruments products and policies.
- Strong verbal and written communication skills in English.
- Ability to handle challenging customer interactions with empathy and professionalism.
- Capacity to follow established workflows and business practices with precision.
- Highly organized and detail-oriented approach to work.
- Experience with both PC and Mac platforms, including knowledge of macOS and Windows.
- Previous experience in Customer Service.
- Positive attitude and strong work ethic.
- We offer a competitive salary of $65,000 per year.
- Remote first policy allowing you to work from anywhere.
- Flexible work model with trust-based working hours.
- A range of employee benefits, including health insurance, retirement plan, and paid time off.
Native Instruments is an equal opportunity employer that values diversity and inclusivity. We're passionate about creating a workplace where everyone feels welcome and empowered to contribute their best work.
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