Aviation Customer Service Specialist

1 week ago


Boston, Massachusetts, United States Signature Flight Support Corporation Full time

Job Summary

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We are seeking an Aviation Customer Service Specialist to join our team at Signature Flight Support Corporation. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the safe and efficient handling of aircraft.

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About the Role

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The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for:

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  • Safely and efficiently conducting flight line operations in accordance with established policies and procedures;

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  • Providing exceptional customer service to pilots, crew members, and other airport users;

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  • Collaborating with colleagues to ensure seamless operations and high levels of customer satisfaction;

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  • Maintaining accurate records and reports related to aircraft movements and services provided;

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Requirements

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To be considered for this role, you will need to meet the following requirements:

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  • A high school diploma or equivalent is required;

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  • A valid state driver's license is required, with a commercial driver's license (CDL) preferred in some locations;

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  • You must be able to pass background checks, drug tests, and obtain an airport security badge;

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  • Excellent verbal and written communication skills are essential, with the ability to communicate effectively in English;

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  • You should be physically fit and able to lift up to 50 pounds regularly;

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Preferred Qualifications

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While not essential, we would prefer candidates with:

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  • Previous experience in aviation or customer service;

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  • A degree or certification in a related field, such as business administration or airport management;

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What We Offer

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In return for your hard work and dedication, we offer:

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  • An estimated salary range of $40,000 - $60,000 per annum, depending on experience;

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  • A comprehensive benefits package, including medical, dental, and vision insurance;

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  • A 401(k) retirement plan with company match;

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  • Ongoing training and professional development opportunities;

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  • A dynamic and supportive work environment;

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How to Apply

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If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.



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