Director of Client Services

4 days ago


Park Ridge, Illinois, United States Angel Caregivers - Harwood Heights, IL Full time

We are seeking a skilled Director of Client Services to join our team at Angel Caregivers in Harwood Heights, IL. As a key member of our management team, you will be responsible for overseeing client service delivery, scheduling, and human resources, ensuring exceptional client satisfaction and seamless operations.

Key Responsibilities
  • Client Service Delivery: Ensure that all clients receive exceptional care and support
  • Scheduling: Match caregiver qualifications and availability to clients' needs
  • Human Resources: Manage the entire hiring process, from recruiting to onboarding
  • Performance Appraisals: Complete regular performance appraisals for caregivers
  • Employment Decisions: Play a key role in employment decisions, including hiring and termination

The ideal candidate will have a high school diploma or equivalent, two or more years of related experience, and proficiency in computer skills including MS Office, MS Excel, and any scheduling program. They must possess excellent communication, leadership, and organizational skills, with the ability to manage multiple responsibilities concurrently and work well under pressure.



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