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Implementation Services Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Implementation Services Specialist to join our team at Aegis Industrial Software. As a key member of our Implementation Services team, you will be responsible for installing, configuring, and training customers on our Manufacturing Execution Software (MES).
Key Responsibilities- Train customers on Aegis Software products, both remotely and on-site, to ensure successful implementation and adoption.
- Manage and communicate project timelines, tasks, and status updates to stakeholders.
- Collaborate with project managers to ensure implementation projects meet customer requirements and business goals.
- Engage with customers to provide consulting on best practices and efficient manufacturing processes.
- Proactively test customizations and integrations prior to client visits.
- Promptly escalate any issues or customer satisfaction concerns to the Implementation Manager.
- College degree and/or extensive work experience in an engineering or manufacturing environment.
- Good working knowledge of Microsoft Office products.
- Strong verbal and written communication skills.
- Self-motivated and proactive with a strong initiative to succeed.
- A positive attitude and customer advocacy.
- Willingness to travel within North America up to 75% of the time.
- Proficient with FactoryLogix or another MES software.
- Experienced software trainer or System Deployment Engineer.
- Administration and advanced usage of Microsoft Server operating systems.
- Proficient in writing SQL queries and/or administration of Microsoft SQL systems.
- Experienced in manufacturing environments building electronic and/or mechanical products.
- Knowledge of CAD Design software.
- Integration experience with ERP and other infrastructure software.
