Automotive Systems Expert

3 weeks ago

Yuma, Arizona, United States AM General LLC Full time
Job Summary

AM General LLC is seeking a highly skilled and experienced Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing technical support and maintenance services to our customers worldwide.

Key Responsibilities
  • Serve as a Subject Matter Expert on all AM General automotive systems, including the JLTV and HMMWV.
  • Attend vehicle training on the new JLTV A2 FoV and trailers in South Bend, Indiana and/or Michigan.
  • Support contract requirements by conducting short- and long-term field service support to customers worldwide.
  • Support customers with technical and service inquiries and deliver the highest level of customer support.
  • Support our Engineering group during testing efforts at various test sites throughout CONUS and OCONUS as necessary.
  • Support the AM General Military Training department by providing OPNET and FLMNET training to both U.S. and Foreign customers.
  • Provide highly detailed field service reports outlining program status, vehicle status, deficiencies, and all repairs.
  • Perform troubleshooting and maintenance in support of prototype Government vehicle testing and all other AM General departmental operations as required.
  • Promote AM General Training and Field Service department capabilities to customers worldwide.
  • Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and/or other product concerns.
  • Provide daily vehicle status updates in written and verbal format.
  • Support both the opening and closing of the Test Facility/Testing Event.
  • Participate in Test Meetings, Test Readiness Review (TRR), and FACAR (Failure Analysis and Corrective Action Report) Reviews via teleconference or on-site.
  • Review released Test Incident Reports (TIRs) through the Vision Digital Library System (VDLS) and deliver FACAR responses as required.
  • Perform all task orders assigned by the Manager of Test Site Operations.
  • Be willing to travel to stand up and support other Government Test Site locations besides the main place of work as required.
  • Must be willing to support both day and night shift testing at each of the two test locations, if required.
Requirements
  • An automotive vocational degree or five-year automotive technical experience is a must.
  • Automotive Service and Excellence (ASE) Certifications are a plus.
  • Prior Military Occupational Specialty (MOS) experience in the maintenance field related to the JLTV, its companion trailers, and the HMMWV FoV is desirable.
  • Previous experience in both Operator and Maintainer level instruction is highly beneficial in this role.
  • Highly proficient with Microsoft Suite (Word, Excel, PowerPoint, and SharePoint) is required.
  • Willingness to travel within CONUS and OCONUS locations for extended periods and have sufficient credit to be approved for a company credit card.
  • Able to identify, troubleshoot, and permanently correct automotive electrical, pneumatic, hydraulic, and mechanical issues and apply a wide range of mechanical concepts and principles in order to rapidly return test assets to mission-capable status.
  • Must have extremely strong communication skills in English (written and verbal), the ability to work independently and as part of a team, multi-task with attention to detail, have strong customer service skills with problem-solving skills, and a high level of initiative.
  • Extensive working knowledge of diagnostic and repair equipment.
  • Have a solid understanding of the theory and operation of a CAN BUS network and be able to troubleshoot/repair is a plus.
  • Experience providing both Government and OEM prototype test site support, Total Package Fielding (TPF) as it pertains to the JLTV is desirable.
  • High level of integrity and professionalism.
  • Ability to secure a US Government Security Clearance.
  • Individual must possess a clean driving record.
Working Conditions
  • Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises.
  • Teamwork: This position will work with others to ensure efficiency in the workplace.
  • Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately.
  • Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently.
  • Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line.
  • Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast-paced, so being able to maintain focus at all times is important.
Travel Requirements

Up to 90% travel may be required. Must have or be able to obtain a US Passport.

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