Digital Adoption Solutions Consultant

4 weeks ago

San Jose, California, United States Whatfix Full time
About the Role

We are seeking a seasoned Solutions Consultant with expertise in ERP, Pharma, or Insurance to drive growth at Whatfix. This role requires a strategic thinker who can become an expert in the Whatfix product, guiding prospects from initial demo to Proof of Concept (PoC). You will partner closely with Sales to articulate the value proposition and benefits of Whatfix's digital adoption solutions, tailored to the unique needs of enterprise clients.

Responsibilities
  • Stay up-to-date on enterprise software trends and technologies in the marketplace and identify opportunities for a DAP platform.
  • Partner with Account Executives during discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers.
  • Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives responsible for representing the product to customers and at field events such as conferences, seminars, etc.
  • Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.
  • Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers.
  • Convey feature input and customer requirements to Product Management teams.
  • Partner with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more.
  • Respond to objections during solution presentations and articulate the value and return on investment delivered.
  • Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape.
  • Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments.
  • Self-driven interest to learn more about customers' business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points.
  • Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs.
  • Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales).
Qualifications
  • 5+ years of Technical Pre-Sales / Sales Engineering / Solutions Consulting experience.
  • Ability to study existing deployments across industries like insurance, technology, financial services, and healthcare and communicate the use cases and results to new prospects from these industries.
  • Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms.
  • Experience as a Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing.
  • Consultative selling experience; listening to customer needs and shaping a shared vision for a solution.
  • Ability to creatively explain and present complex concepts in an easy-to-understand manner.
  • Understanding of high-performance software and Enterprise SaaS.
  • Excellent written and verbal communication skills to communicate professionally.
  • Self-motivated with strong interpersonal and problem-solving skills.
  • Ability to work well in a highly dynamic team environment focused on providing above-industry-standard customer service.
  • Ability to travel to on-site meetings.
Perks / Benefits
  • Mac shop, work with the newest technologies.
  • Unlimited PTO policy.
  • Paid maternity/paternity leave.
  • Monthly cell phone stipend.
  • Paid UberEats lunches daily.
  • Medical, Dental, and Vision coverage (Whatfix pays 80% of the premium for individuals and their families; for the HSA, Whatfix contributes $1,000 for individuals and $2,000 for a family).
  • Team and company outings.
  • Learning and Development benefits.

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