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Retail Operations Supervisor

2 months ago

Tampa, Florida, United States Williams-Sonoma Full time
Job Overview

About the Position

In collaboration with the Store Manager, fosters a sales-driven environment by encouraging and inspiring team members to meet individual and collective performance targets. Oversees key performance indicators such as Units Per Transaction, Average Transaction Value, Conversion Rates, and Sales Per Hour. Works closely with the Store Manager to provide strategic leadership by reviewing sales data and formulating action plans to enhance revenue growth. Additionally, collaborates on payroll management and financial performance to ensure the store meets its profitability objectives. Cultivates a strong People First culture by effectively utilizing the skills of the team and preparing for future expansion through proactive recruitment and talent acquisition.

You're enthusiastic about this role because you will...

Sales Enhancement:
  • Guarantee that the sales floor is sufficiently staffed to deliver exceptional customer service.
  • Partner with the Store Manager to assess market trends and devise weekly strategies to achieve sales metrics.
  • Design and implement motivational programs and contests to boost sales and enhance team morale.
  • Ensure all team members complete necessary sales documentation and follow up to improve store performance.
  • Conduct regular performance assessments, analyzing sales metrics and managing team productivity through strategic initiatives.
  • Oversee customer interactions and coaching to maximize sales effectiveness.
Human Resources Management
  • Continuously evaluate staffing needs and actively seek top talent to support business growth.
  • Manage training initiatives to ensure team members are knowledgeable about products and operational procedures.
  • Identify and mentor potential leaders within the team, creating development plans to enhance their skills and responsibilities.
  • Provide ongoing performance feedback through regular check-ins and formal evaluations.
  • Foster an inclusive environment where all team members are treated with respect and dignity, in line with our People First Philosophy.
Store Presentation and Merchandising
  • Ensure adherence to brand merchandising standards and maintain a well-stocked sales floor.
  • Oversee the implementation of seasonal merchandising strategies and updates.
  • Analyze sales trends and customer feedback to make informed merchandising decisions.
  • Manage markdowns and product placements to optimize visibility and sales.
  • Communicate inventory levels and trends to the Store Manager effectively.
  • Maintain a safe working environment and promote ongoing safety training.
Operational Excellence
  • Ensure compliance with company policies and procedures at all times.
  • Collaborate with the Store Manager and peers to establish best practices.
  • Prioritize and adjust schedules to meet business objectives effectively.
  • Utilize analytical skills to manage processes and minimize risks.
  • Control payroll and oversee operational procedures, including inventory management and financial accuracy.
  • Ensure proper handling and documentation of merchandise.
  • Manage product flow and logistics efficiently.
  • Supervise vendor compliance with company standards.
  • Address client service issues promptly and effectively.
  • Maximize profitability through strategic inventory management.
  • Ensure timely and accurate completion of all administrative tasks.
Why You Will Enjoy Working at Williams-Sonoma, Inc.
  • Join a dynamic, rapidly growing company with an entrepreneurial spirit.
  • Be part of a technology-driven business.
  • Receive competitive compensation and comprehensive health benefits.
  • Engage in innovative practices at the intersection of technology and retail.
  • Experience a culture that values creativity and new ideas.
  • Work with a knowledgeable leadership team that encourages initiative.
  • Enjoy a fun and collaborative work environment.
We're excited about you because...
  • You possess over 2 years of experience in retail management.
  • You have a proven track record of managing teams to exceed sales targets while adhering to budget constraints.
  • You excel at identifying and nurturing talent within your team.
  • You can think critically and respond to challenges effectively.
  • You are skilled at multitasking and managing competing priorities.
  • You communicate effectively and lead with organization.
  • You inspire and motivate others through your actions.
  • You achieve results through teamwork and collaboration.
  • You develop and execute successful strategies.
Physical Requirements:
  • Ability to remain active on the sales floor for extended periods.
  • Availability to work evening shifts regularly and during peak seasons.
  • Capability to lift and move medium to large items, up to 75 lbs., using appropriate safety measures.
  • Occasional travel may be required.
Benefits:

Upon joining, you can expect a range of benefits designed to support your personal and professional growth, health, and financial security. Depending on your role and location, you may be eligible for:
  • Generous discounts on all Williams Sonoma Inc. brands.
  • A 401(k) plan and investment opportunities.
  • Paid time off, including vacations and holidays.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Tax-free commuter benefits.
  • A wellness program promoting physical, financial, and emotional health.
  • Learning opportunities through WSI University.
  • Cross-brand career advancement opportunities.
  • Various local business discounts.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants with criminal histories in accordance with applicable laws.