Retail Security and Loss Prevention Specialist
2 weeks ago
Department:
Retail Operations (Managed by Security & Matchday Safety Division)
Hours of Work: 35 hours per week (including matchdays, evenings, and weekends).
Contract Type:
Permanent
Role Overview:
The Retail Security and Loss Prevention Specialist is essential in safeguarding the assets of the organization and ensuring a secure shopping environment for all customers.
Department Overview:
The Security and Matchday Safety Division plays a crucial role in maintaining the safety and security of all individuals present at the venue. This team is dedicated to facilitating smooth operations while ensuring high levels of customer satisfaction.
Key Responsibilities:
- Oversee site security within the main retail establishment, ensuring adherence to security protocols in a bustling environment.
- Conduct regular patrols of the store to deter theft and security breaches.
- Engage with customers proactively, presenting a professional and welcoming demeanor.
- Carry out internal investigations related to inventory loss, fraud, and theft, documenting incidents thoroughly and compiling evidence for potential legal action.
- Collaborate closely with retail staff, management, and local law enforcement to gather intelligence on known shoplifters in the vicinity.
Candidate Profile:
The ideal candidate will possess prior experience in a similar loss prevention role, demonstrating the ability to manage conflicts and incidents effectively and professionally.
- Must hold a valid SIA Security Guard License and adhere to organizational processes and protocols.
- A proactive self-starter with a high level of integrity and a commitment to confidentiality is essential.
- Strong interpersonal skills and a passion for customer service are highly valued.
- Ability to build rapport with diverse audiences and communicate effectively, both verbally and in writing, is crucial.
Work Flexibility:
This role requires flexibility to work during matchdays, including evenings and weekends.
Equality and Safeguarding Commitment:
The organization is committed to celebrating diversity and providing equal opportunities for all candidates. We welcome applications from individuals of all backgrounds and identities.
For further details on our commitment to safeguarding and diversity, please refer to our official policies.
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