Customer Success Manager

2 weeks ago


Bastrop, Texas, United States SpaceX Full time
Join SpaceX as a Customer Success Manager

At SpaceX, we're revolutionizing the way we explore the cosmos. As a Customer Success Manager, you'll play a critical role in ensuring our Starlink customers receive exceptional support and service.

Key Responsibilities:
  • Develop and execute a customer success strategy to drive business growth and customer satisfaction
  • Lead a team of customer support specialists to provide top-notch service to our enterprise customers
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Monitor and analyze customer feedback to inform product development and improvement
  • Develop and maintain relationships with key customers to ensure their needs are met and exceeded
Requirements:
  • 7+ years of experience in customer operations, customer support, or customer success
  • Proven track record of leading high-performing teams and driving business growth
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong analytical and problem-solving skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a cutting-edge technology company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities

At SpaceX, we're committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates who share our passion for innovation and customer success.



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