Customer Support Associate, Bilingual Portuguese
2 weeks ago
At SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, Bilingual Portuguese, you'll be a key member of our team, ensuring our customers receive exceptional support and service.
Responsibilities:- Triage and resolve customer issues across multiple channels, providing timely and effective solutions.
- Collaborate with internal teams to create and improve troubleshooting workflows, resolving root-cause issues and improving customer satisfaction.
- Develop and maintain an internal knowledge base and help center collateral, ensuring accurate and up-to-date information for our customers.
- Provide technical support to customers, utilizing hardware, software, and network expertise to resolve issues.
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-line customer support role.
- Fluent in English and Portuguese.
- Excellent problem-solving and communication skills, with the ability to distill complex concepts into simple explanations.
- Strong attention to detail and time management skills, with the ability to prioritize tasks and meet deadlines.
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
- Technical aptitude, with experience in networking, hardware troubleshooting, software development, or related fields.
- Competitive hourly rate, with opportunities for advancement and professional growth.
- Comprehensive medical, vision, and dental coverage.
- Access to a 401(k) retirement plan and short and long-term disability insurance.
- Paid parental leave and various other discounts and perks.
SpaceX is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our passion for space exploration and development.
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