Customer Service Representative

4 weeks ago


Bastrop, Texas, United States First National Bank Full time
Job Description

At First National Bank, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Cash Handling: Receive deposits, loan payments, and handle withdrawals, cashing checks and savings bonds in a timely and accurate manner.
  • Customer Support: Answer customer inquiries, resolve issues, and provide information on bank services and products.
  • Account Management: Assist customers with account maintenance, including opening new accounts, renewing time deposits, and scanning account documents.
  • Security and Compliance: Maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and bank policies and procedures.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Six months of cash handling in a customer service position for Customer Service Representative I, and one year of new accounts or teller experience for Customer Service Representative II.
  • Skills: Excellent customer service skills, proficiency in computers and Microsoft Office software, and strong attention to detail.

We offer a competitive compensation and benefits package, including paid time off, paid parental leave, and employee stock ownership plan with 401(k) provisions. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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