Water and Mold Operations Director
4 weeks ago
An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The Operations Manager is a leader who facilitates the relationship between the insureds and TPA and/or carrier partners.
Responsibilities
- Maintaining and supporting Franchise relationships.
- Monitoring the performance of their Franchise and improving performance towards SLAs.
- Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Annual employee evaluations are to be completed for technicians.
- Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development.
- Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
- Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed.
- Answering and being available for any questions regarding its Franchise.
- Lead weekly meetings to facilitate training and conveying of information to the technicians.
- Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise.
- Assisting technicians in the field when it is needed.
- Assist local marketing team to grow the business.
- Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.
- Mitigation/Remediation estimating and scoping experience.
- High school or GED.
- Two years of Mitigation/Remediation experience is preferred.
- Residential and/or Commercial construction experience preferred.
- Excellent communication and customer service skills.
- Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
- Able to travel for CAT events, training, or regional meetings 5-10% of the time.
- Excellent interpersonal, communication, oral, and written skills.
- Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.
- Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/Commercial drying specialist recommended.
Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech, you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience. If you love building relationships and creating quality results, Rytech is the place for you.
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