Incident Management Operations Specialist

2 days ago


ValdeReuil, Normandie, United States Sparks Group Full time
Job Overview

Sparks Group, in partnership with a financial services company, is seeking an Incident Management Analyst to coordinate the incident management process from investigation to resolution.

Key Responsibilities
  • Manage and coordinate incident management tools, processes, and interfaces with other service management processes.
  • Analyze and resolve incidents and problems using strong problem-solving skills.
  • Maintain and improve incident/problem management processes and procedures.
  • Prepare reports and metrics related to incident/problem management performance.
Requirements
  • 2+ Years of experience designing and executing incident/problem management processes.
  • 2+ Years of experience working with IT Service Management ticketing systems.
  • 1+ Year of Service Now Experience preferred
  • 2+ Years of NOC Experience required
  • Able to work effectively in a fast-paced environment with strong time management skills.
Compensation & Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. The position also comes with a comprehensive benefits package including health and life insurance, paid time off, retirement plans, and more.



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