Healthcare Operations Specialist
1 day ago
We are seeking a skilled Healthcare Operations Specialist to join our team at Inmar. As a key member of our operations department, you will be responsible for providing exceptional client service, resolving complex issues, and ensuring seamless day-to-day operations.
Key Responsibilities:- Client Service: Provide proactive communication to clients on system access, issues, or enhancements, and log out-bound communication.
- Issue Resolution: Identify and resolve processing problems, maintain documentation for Spectrum/Incorta users, and initiate actions to research client questions or resolve processing problems.
- Operational Support: Perform both payer and client conversion activities, coordinate and/or support on-boarding activities with Account Manager, and assign cases for Tier 2 support through Salesforce.
- Administrative Tasks: Maintain Client Action Plan, provide training on Inmar systems, tools, and reports, and return/acknowledge client calls and email within 24 business hours.
- Bachelor's degree in Business Administration, Accounting, or a related field; OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.
- Intermediate level of proficiency in Microsoft Office Suite, Microsoft Windows.
- Competent in 10 Key Manual Entry, Google Office Suite.
- Knowledge of accounting procedures on automated systems.
- Knowledge of computer systems and report generation (AS/400 knowledge preferred).
- Average salary range: $65,000 - $85,000 per year.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
In this role, you will have the opportunity to make a real impact on our clients' success while working in a fast-paced and innovative environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional client service, we encourage you to apply.
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