Member Support Specialist

3 days ago


Amiens, Hauts-de-France, United States The District Credit Union Full time

We are seeking a skilled Member Support Specialist to join our dynamic member services team at The District Credit Union. As a key member of our team, you will provide exceptional customer service to our members through various channels. Your primary responsibility will be to respond to members' requests, complete transactions, open new accounts, and process loan applications.

What You'll Do:
  • Provide outstanding customer service to members via phone, email, online banking, or other virtual channels.
  • Process transactions, open new accounts, and manage loan applications in a timely and efficient manner.
  • Collaborate with colleagues to ensure seamless member experience across all touchpoints.
  • Maintain accurate and up-to-date records of member account information.
  • Stay informed on credit union products, services, promotions, internal policies, industry laws, and regulations to provide accurate and current information to members.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Strong problem-solving and analytical skills.
  • High level of professionalism and integrity.
Salary:$45,000 - $65,000 per year, depending on experience.

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