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Managed Services IT Support Specialist

2 months ago

Hammond, Louisiana, United States RAM Computer Services Full time
Job Overview

We are looking for a Managed Services IT Support Specialist to provide exceptional technical support to our clients. This role involves addressing and resolving various computer-related challenges.

Key Responsibilities:

  • Deliver technical support for both hardware and software systems
  • Assist clients in troubleshooting issues through various communication channels
  • Advise on potential hardware and software enhancements
  • Document client issues and their resolutions systematically

Required Qualifications:

  • Experience in IT support, customer service, or similar roles
  • Ability to establish strong relationships with clients
  • Excellent problem-solving and analytical skills
  • Professional and courteous attitude