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Operations Coordinator

2 months ago

Fontana, California, United States Cargomatic Full time
Job Summary

Cargomatic is seeking a highly skilled Operations Coordinator to oversee daily operations in Bloomington, CA. This role is crucial for maintaining efficient logistics, driver management, and customer satisfaction while optimizing Key Performance Indicators (KPIs) and meeting business objectives.

Key Responsibilities
  • Leadership & Team Management: Lead and manage the operations team, including drivers and coordinators, ensuring high levels of on-time pickups, deliveries, and exceptional service.
  • Customer Service: Provide high-level customer service support, addressing escalations, resolving issues promptly, and ensuring overall customer satisfaction.
  • Dock Operations: Work closely with the dock supervisor to ensure successful daily dock launches and smooth operational flow.
  • Driver Coordination: Manage and support drivers, maintaining records of times, routes, and special handling assignments. Ensure compliance with company policies and safety regulations.
  • KPI & Report Management: Track, manage, and report on Key Performance Indicators (KPIs), including on-time deliveries, driver performance, and customer service metrics.
  • Operational Oversight: Manage and oversee Open Job Reports, daily Proof of Delivery (POD) reconciliation, pickup dispatch, and rate adjustments.
  • Job Assignment & Dispatching: Assign B2B/B2C jobs, manage key accounts, and build delivery jobs manually when needed.
  • Problem-Solving & Decision Making: Handle day-to-day operational challenges, provide ETA updates, support customer service teams, and handle ad-hoc delivery/pickup requests.
  • Meetings & Communication: Attend weekly operations meetings and communicate key updates to stakeholders.
Requirements
  • Leadership Skills: Proven ability to lead, manage, and develop teams effectively.
  • Communication: Strong written and verbal communication skills, with the ability to manage customer relationships and provide clear guidance to teams.
  • Problem-Solving: Exceptional problem-solving and analytical skills, with the ability to make quick decisions in a fast-paced environment.
  • Technical Skills: Intermediate to advanced working knowledge of Microsoft Excel and familiarity with logistics/transportation software.
  • Adaptability: Comfort with ambiguity, rapidly shifting priorities, and a dynamic work environment.
  • Urgency & Prioritization: Ability to work with a sense of urgency, prioritize tasks, and meet tight deadlines.
  • Experience: Previous experience in logistics, transportation, or dispatch operations is strongly preferred.
  • Language Skills: (Preferred) Bilingual in Spanish.