Senior Relationship Banker

1 week ago


Danvers, Massachusetts, United States M&T Bank Full time
About the Role

We are seeking a highly skilled and experienced Senior Relationship Banker to join our team at M&T Bank. As a key member of our commercial banking team, you will be responsible for building and maintaining strong relationships with our business customers, identifying new sales opportunities, and providing proactive sales solutions to meet their evolving needs.

Key Responsibilities
  • Develop and Maintain Customer Relationships: Build and maintain strong relationships with our business customers, understanding their needs and providing tailored solutions to meet their financial goals.
  • Identify and Pursue Sales Opportunities: Proactively identify new sales opportunities and develop strategies to pursue and close deals.
  • Provide Proactive Sales Solutions: Offer proactive sales solutions to customers, leveraging our portfolio management process and sales process to achieve personal sales and referral goals.
  • Collaborate with Cross-Functional Teams: Work closely with cross-functional teams, including risk management, audit, and compliance, to ensure that customer needs are met and that regulatory requirements are met.
  • Stay Current on Operational and Product Changes: Stay up-to-date on operational, product, and system changes, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Requirements
  • Education and Experience: High school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center, customer service, and/or telesales experience, or a high school diploma or equivalent (GED) and minimum of 2 years proven proactive sales experience.
  • Strong Verbal Communication and Interpersonal Skills: Proven ability to demonstrate exceptional customer service, strong verbal communication and interpersonal skills, and ability to communicate with tact and diplomacy with internal and external customers.
  • Financial Services Product Knowledge: Demonstrated financial services product knowledge and ability to fluently explain processes, services, and products to customers.
  • Physical Requirements: Ability to stand for long periods of time, prolonged use of hands and fingers, ability to lift light to heavy objects weighing 5lbs to 30lbs, ability to read fine print, and ability to interact with customers in an open face-to-face work environment.
About M&T Bank

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. We are an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.



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