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Sales and Service Leader, City Centre

1 month ago

Houston, Texas, United States Sephora Full time
Job Overview

As a Sales and Service Leader at Sephora, you will be a key team member who inspires and leads by example. You will support all aspects of sales and service related initiatives, including paid services, events, classes, cash handling, and training in your store.

Key Responsibilities
  • Creating Exceptional Customer Experiences
    Through excellent client focus, you will help ensure that the team is motivated to create a memorable experience for our customers. You will use Sephora's tools to measure KPIs and propose action plans to elevate client experience. You will understand store goals and opportunities and support the team to meet these goals. You will coach Beauty Advisors when they engage clients about our loyalty programs. You will support brand partners and manage the planning and execution of events, services, and classes. You will effectively execute and implement all company initiatives in a timely manner.
  • Driving Store Success
    You will drive results by monitoring and analyzing data, coaching the team, and making good and timely decisions to take the organization forward. You will operate with energy and passion, helping to make a beautiful first impression through ensuring the store is kept sparkling, services are exceptional, and all feel safe and welcome.
  • Managing Day-to-Day Store Operations
    You will assist the Management team in executing operational initiatives and ensuring profitability and efficiency in your store.
  • Enhancing Our Culture
    You will enhance our culture through our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
Requirements
  • Prior equivalent work experience, preferably in retail/service industry
  • A passion for client service and love working with people
  • Excellent organizational, analytical, and leadership skills
  • Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed
  • Strong communication skills, ability to multitask, and comfortability with computer/store systems
  • Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise
  • Flexible availability to work nights, overnights, weekends, and holidays
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance-filled environment, handle & apply cosmetics products to clients-with or without accommodation
  • Adherence to Sephora's dress code and policies in the Sephora Employee Handbook
Benefits
  • $25.00 - $30.81/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
  • Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; 401(k) savings plan; paid time off; employee discount/product perks; tuition reimbursement and employee referral bonus programs.
Diversity, Inclusion & Belonging
We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business. We believe in demonstrating our values with action