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Customer Retention Specialist
2 months ago
Crown Castle USA, Inc. is seeking a skilled Customer Retention Specialist to join our team. As a key member of our Wireless Client Services department, you will be responsible for managing customer account analysis and relationships to minimize contractual variances and ensure financial obligations are met.
Key Responsibilities- Compile and analyze revenue streams and contract terms to prioritize issues and identify trends.
- Analyze multiple data points to categorize issue drivers, complete trend analysis, and mitigate financial risk.
- Develop action plans to resolve contractual variances within definitive time periods to ensure revenue and account balances are recorded accurately.
- Negotiate with customers to accomplish company cash flow and revenue assurance goals.
- Minimize future variances through mastering contract knowledge and internal and external operating systems and processes.
- High school diploma or equivalent.
- Bachelor's Degree in Business, Accounting, or related field or equivalent experience preferred.
- Minimum of three (3) or more years of experience in accounting, customer service, financial analysis, and/or contract administration.
- Demonstrated mastery in MS Excel (multiple spreadsheets, pivot tables, Vlookups).
- Strong analysis and reporting.
- Ability to interpret contracts.
- Excellent customer service skills.
- Project management abilities.
- Strong communication skills, including presentation, leadership, and negotiation skills.
This role falls into our hybrid work model, working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.
