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Lead Application Engineer

2 months ago

California, United States REPT BATTERO Full time

Key Responsibilities:

  • Provide pre-sales technical assistance for customer engagements involving Independent Power Producers (IPP), developers, and integrators.
  • Create technical proposals for client projects, address technical requests for proposals (RFPs), and collaborate with international teams to enhance documentation knowledge based in the U.S.
  • Serve as the authority on battery cells, modules, and DC blocks, assisting clients with all technical inquiries.
  • Manage technical account engagements throughout the sales process, ensuring comprehensive design, installation, and operational strategies are developed and communicated to facilitate successful adoption of Energy Storage System (ESS) solutions and foster ongoing business growth.
  • Provide valuable insights and feedback to Research and Development and Product Management teams regarding identified product and technical challenges, along with suggestions for enhancements.
  • Collaborate closely with sales and international technical teams to maintain effective communication on critical technical and product-related matters, ensuring high customer satisfaction levels.
  • Lead customer interactions regarding the application of ESS systems and evaluate partnerships with equipment providers, software/EMS integration, and engineering, procurement, and construction (EPC) services.
  • Develop comprehensive technical documentation to support the ESS product portfolio, including specifications, manuals, safety certifications, and technical diligence proposals.

Essential Requirements:

  • Collaborate with Sales Managers to deliver exceptional technical support to customers, driving account and project success while ensuring top-tier customer service.
  • Work closely with the sales team to prioritize account and project opportunities based on available technical resources, ensuring seamless coordination and communication with clients.
  • Oversee and manage tasks within the technical pipeline to guarantee that all identified projects receive the necessary pre-sales design and technical support.
  • Engage with research and development teams based in China to ensure proactive involvement in test requirements, procedures, and plans, positioning ESS products for success.
  • Collaborate with Product Management on the development of technical tools and training, promoting adoption through the sales team, partners, and distributors.
  • Act as the primary contact for providing input and feedback to Product Management on significant product and technical issues, along with recommended solutions.
  • Manage the closed-loop process involving Product Management, customer support, and sales on all pre-sales related topics and issues.

Qualifications:

  • Bachelor's degree in Electrical Engineering (BSEE), Mechanical Engineering (BSME), or a Master's degree preferred.
  • Over 5 years of experience in ESS engineering, ideally with a battery Original Equipment Manufacturer (OEM), IPP, project developer, or integrator.
  • Expertise in ESS Battery Management Systems (BMS), Power Conversion Systems (PCS), and Energy Management Systems (EMS) integration, as well as ESS project implementation.
  • Ability to convey complex technical information effectively to external partners and clients.
  • Strong project management skills, with a keen attention to detail in documentation and execution.
  • Willingness to travel locally, nationally, and occasionally internationally.
  • Bilingual proficiency in Chinese and English is preferred.