Host - Hospitality Professional
4 weeks ago
Job Summary
L'Auberge de Sedona is a luxury resort located in the heart of Sedona's Red Rock country. As a Host, you will be responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned. You will also assist servers in providing attentive, courteous, and efficient service to guests throughout their dining experience.
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards.
- Maintain high standards of personal appearance and grooming.
- Comply with certification requirements as required for position.
- Be attentive of guests' needs and assist in providing a pleasant dining experience.
- Assist cashier in collection of money or credit cards from guests and servers as needed.
- Know how to prepare cashier report at the end of the shift.
- Perform opening and closing duties according to established side work checklist.
- Ability to answer the telephone according to standards.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Assist servers and cashiers in the servicing of guests as needed.
- Know and understand the state liquor laws.
- Perform other duties as requested by management.
Requirements
- High School diploma and/or experience in a hotel or a related field preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to multi-task.
- Must be able to show initiative in job performance.
- Must routinely meet deadlines.
- Must be effective in handling problems in the workplace.
- Must have the ability to assimilate complex information, data, etc. from disparate sources.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
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