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Account Manager
2 months ago
Cadogan Tate is seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing and supporting the development of relationships with auction houses, designers, galleries, agents, and collectors.
This is a challenging and rewarding role that requires a strong understanding of the fine art industry and excellent organizational and interpersonal skills. You will be responsible for coordinating the auction house sales and art fairs throughout the year, generating new business opportunities, and ensuring client satisfaction.
The successful candidate will have a proven track record of sales experience, excellent communication skills, and the ability to thrive in a fast-paced and dynamic environment. You will be responsible for ensuring compliance with all HR policies and procedures, as well as adhering to all Health & Safety policies and procedures.
Key Responsibilities- Client Relationship Management: Develop and maintain strong relationships with clients, including auction houses, designers, galleries, agents, and collectors.
- Project Management: Manage small and large projects from quote stage to billing completion, ensuring timely and cost-effective delivery.
- Shipping and Logistics: Ensure all shipping aspects of client requirements are adhered to, including service specifications, and manage the whole client experience of the shipping process.
- Documentation and Compliance: Document the goods inward/outward process for international shipments, including maintenance of all incoming consolidated sea shipments from start to finish, and ensure compliance with international requirements and restrictions.
- Inventory and Commercial Invoices: Maintain accurate inventories and commercial invoices, ensuring compliance with international requirements and restrictions.
- Permits and Licenses: Apply for CITES, NOAA, Fish and Wildlife permits as required.
- Turnaround Times and Scheduling: Plan and schedule the process of collection, packing, and shipping to ensure timely delivery.
- Account Management: Ensure all accounts are maintained to the highest level, running the shipment as cost-efficiently as possible without damaging client satisfaction.
- Resource Management: Use all resources available to ensure the highest client satisfaction, including coordinating with the Dispatch and Operational departments.
- Support and Collaboration: Support the VP of Client Services and Senior Account Managers with their day-to-day workload, including setting up client files, producing bills of lading, and generating invoices.
- Education: Bachelor's degree in a relevant field.
- Industry Knowledge: Thorough knowledge of the fine art industry, including auction houses, designers, galleries, agents, and collectors.
- Communication Skills: Excellent communication skills, both written and spoken, with the ability to build and grow connections with people of all types and backgrounds.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to use intuition to resolve any issues and complaints from clients.
- Organizational Skills: Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once.
- Time Management: Excellent time management and organizational skills, with the ability to multi-task as required.
- Teamwork: A team player, able to work with all levels of staff in a dynamic environment.
- Results-Driven: Comfortable in a results-driven workplace, with a focus on delivering high-quality results.
- Medical, Dental, and Vision: Contributed medical, dental, and vision benefits.
- 401(k) Plan: 401(k) plan with company match.
- FSA and TRA: Flexible Spending Account (FSA) and Transportation Reimbursement Account (TRA).
- LTD and STD: Long-Term Disability (LTD) and Short-Term Disability (STD) insurance.
- Life Insurance: Life insurance coverage.
- PTO Package: Competitive PTO package.
- Amenity Discount Program: Amenity discount program.
