Client Support Specialist

1 week ago


Palestine, Texas, United States Safe Harbor Full time
Job Title: Client Support Specialist

At Safe Harbor, we are seeking a dedicated and compassionate Client Support Specialist to join our team. This is a full-time, hourly position that requires a strong commitment to providing exceptional support services to survivors of domestic abuse and their children.

Job Summary:

This position is responsible for ensuring the day-to-day needs of our clients are met, while maintaining a welcoming and trauma-informed environment in our shelter. The ideal candidate will possess excellent interpersonal skills, be able to work independently, and demonstrate a proactive attitude towards problem-solving.

Key Responsibilities:
  • Receives and processes intake calls from survivors, accepting clients into the shelter and facilitating new clients through intake procedures.
  • Ensures the basic needs of all clients in the shelter are met, including food, clothing, and medical assistance.
  • Maintains accurate client documentation and database records, entering data into a computer system in a timely and efficient manner.
  • Assists in maintaining a clean shelter and performs other household contributions as needed.
  • Assists in planning and executing client events and other shelter projects.
  • Maintains annual victim service provider hours and attends training.
  • Provides coverage for the shelter, working independently and with limited supervision.
Requirements:
  • High school diploma or equivalent required.
  • Must be physically capable to lift up to 50 lbs., navigate stairs, and perform all tasks related to this position.
  • Maturity, flexibility, and interpersonal skills necessary to work in a crisis-oriented, stressful environment.
  • Bilingual skills preferred, with consideration for additional compensation.
What We Offer:

A competitive salary, comprehensive benefits package, and the opportunity to make a meaningful difference in the lives of survivors of domestic abuse.



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