Technical Support Liaison

2 days ago


Jackson, Michigan, United States Berkshire Production Supply Full time

We are seeking a Technical Support Liaison to join our team at Berkshire Production Supply LLC. In this role, you will be the primary point of contact for customers regarding technical support and product information.

This position requires excellent communication skills, proficiency in Microsoft Office, and a customer-centric attitude. You will work closely with the sales team and other internal teams to meet and exceed our customers' service expectations.

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits such as paid holidays, vacation time, and attendance awards. Additionally, you will have opportunities for growth and development within the company.

The ideal candidate will have 2+ years of experience in customer service and knowledge of cutting tools. They will be able to establish rapport and build demand over the phone, multitask, prioritize, and manage time effectively.

In this role, you will handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.



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