Patient Service Representative

5 days ago


SaintAubinsurGaillon, Normandie, United States Allergy Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, managing our practice's day-to-day operations, and ensuring a smooth and efficient experience for all visitors.

Key Responsibilities
  • Customer Service: Answer phone calls, greet patients, and respond to routine requests for information in a professional and pleasant manner.
  • Scheduling and Registration: Schedule patient appointments, prepare registration forms, and verify demographic and insurance information.
  • Financial Transactions: Collect payment from patients, balance transactions, and reconcile encounters with payment transactions.
  • Office Administration: Maintain office equipment, supplies, and files, and ensure the patient reception area is neat and clean.
  • Communication: Facilitate communication between patients, physicians, and staff, and maintain patient confidentiality.
Requirements
  • Education: High school diploma required.
  • Experience: Minimum of two years of experience in a medical office or customer service position.
  • Skills: Proven success asking for payment, making change, and balancing a cash drawer; working knowledge of basic managed care terminology and practices; familiarity with scheduling and rearranging appointments effectively.
Working Conditions

This position requires frequent contact with patients, and the ability to work in a fast-paced environment. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive, and contact involves dealing with sick people.



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