Customer Service Team Lead

3 days ago


Towanda, Kansas, United States Burlington Full time

Overview

We are seeking a highly skilled Customer Service Team Lead to join our team at Burlington. As a key member of our front-end team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service.

Key Responsibilities:

  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.

Benefits:

We offer a competitive salary of $13 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan.



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