Customer Service Team Lead
3 days ago
Overview
We are seeking a highly skilled Customer Service Team Lead to join our team at Burlington. As a key member of our front-end team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service.
Key Responsibilities:
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.
Benefits:
We offer a competitive salary of $13 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan.
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Customer Service Team Lead
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Customer Service Team Lead
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