Retail Operations Leader

2 days ago


North Berwick, Maine, United States JOANN Stores Full time
Role Overview
Ambitious and results-driven Retail Shift Supervisor sought to lead store teams in delivering exceptional customer experiences. This role entails driving sales through advanced product knowledge, innovative merchandising, and maintaining cutting counter accuracy.

Job Summary
The successful candidate will be responsible for inspiring creativity within customers, making JOANN their Happy Place, and collaborating with the Store Management team to achieve business objectives. Key responsibilities include:
  • Customer Experience: Deliver premium customer service by engaging with customers, utilizing JOANN's Hearts, Hands, Minds, and Inspire principles.
  • Sales and Merchandising: Drive sales through product knowledge, active selling techniques, and suggesting services to build strong customer relationships.
  • Operational Efficiency: Maintain a high level of productivity, ensure accurate stock levels, and minimize shrink through policy compliance and inventory management.
  • Leadership: Collaborate with Store Management to identify opportunities, delegate tasks to team members, and follow up on task completion.

Requirements and Qualifications
To succeed in this role, you will need:
  • High School Diploma or Equivalent
  • 1+ Years of Supervisory Experience in a Customer-Centric Environment
  • Excellent Communication and Interpersonal Skills
  • Ability to Work Flexible Hours, Including Weekends and Holidays

Benefits and Incentives

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