Senior Manager B2B Lead Operations Specialist

2 weeks ago


Framingham, Massachusetts, United States Staples, Inc. Full time
Job Summary

Staples, Inc. is seeking a highly experienced Senior Manager B2B Lead Operations to join our team. As a key member of our business to business lead management and operations team, you will play a critical role in driving operational efficiency, marketing lead effectiveness, and transparency in reporting on results to our business stakeholders.

This is a unique opportunity to leverage your expertise in lead management systems, process governance, and stakeholder engagement to drive business growth and improve customer experiences. If you have a proven track record of improving lead management processes and driving sales growth, we encourage you to apply.

Key Responsibilities
  • Monitor lead flow and processes to identify bottlenecks and areas for improvement
  • Develop and implement standards for data input/output of leads to ensure accuracy and consistency
  • Provide operational reporting to stakeholders on lead flow, effectiveness of campaigns, and recommendations for process improvements
  • Lead cross-functional teams in a fast-paced environment to drive business growth and improve customer experiences
Requirements
  • 10+ years of experience in lead generation, sales operations, or a related field, with at least 5 years in a managerial role
  • Bachelor's degree in marketing, business, or a related field, or equivalent work history
  • Expertise in lead management systems, such as Salesforce, Marketo, Hubspot, or similar platforms
What We Offer
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more


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