Customer Service Representative

3 weeks ago


Odessa, Texas, United States Hawthorn Suites By Wyndham - Odessa, TX Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Hawthorn Suites By Wyndham - Odessa, TX. The successful candidate will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for all visitors.

Estimated Salary: $25,000 - $35,000 per year.

This role requires a flexible schedule with availability to work holidays and weekends. Previous hands-on customer service experience in a high-guest-contact environment is essential.

Key Responsibilities
  • Attend to guests' needs, including registration, checkout, and cashiering.
  • Create a delightful and inviting guest experience by greeting and welcoming guests upon arrival.
  • Register guests using company software while verifying reservation, address, and credit information.
  • Promote the Wyndham Rewards Program and provide recognition and benefits to all present members.
Requirements
  • High school or equivalent education required.
  • Must have more than two years of hotel experience.
  • Good communication skills, both verbal and written.
  • Basic computational ability.
  • Basic computer skills.


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