**Branch Director

6 days ago

Fort Collins, Colorado, United States Right At Home Full time
About the Role

The Associate Branch Director is a key leadership position at Right At Home, responsible for driving the success of our local offices. As a seasoned professional, you will lead a team of dedicated individuals in delivering exceptional client experiences while ensuring compliance with all applicable laws, regulations, and policies.

Key Responsibilities
  • Compliance and Risk Management: Collaborate with the Branch Director to maintain a culture of compliance, ensuring our offices operate efficiently and effectively.
  • Client Experience: Gather feedback from clients and staff to address concerns and resolve challenges, ultimately enhancing the overall client experience.
  • Business Development: Assist the Branch Director in developing and growing our home care agency, driving business growth and expansion.
  • Culture and Team Management: Foster a culture of collaboration and good will across the local team, ensuring the highest quality of service is delivered to clients.
  • Client Experience Ownership: Own the overall client experience for the branch, ensuring clients receive an extraordinary experience.
  • Staff Management: Responsible for the day-to-day management of office staff, providing an extraordinary employee experience.
  • Employee Lifecycle: Well-versed in the employee lifecycle, able to effectively coach and develop office staff through each stage of the cycle.
  • Recruitment and Hiring: Responsible for recruiting, hiring, supervising, developing, coaching, disciplining, and terminating local staff.
  • Communication Strategy: Own the overall communication strategy within the office, including organizing and holding weekly staff meetings, ensuring all client/caregiver communications are handled in a timely manner, and ensuring goals and objectives for staff are communicated.
  • Financial Management: Assist in the oversight of financial performance of the branch, including compliance with budgeting, profit and loss management, and certain accounting practices.
  • Client Care Plans: Oversight and management of client care plans, working with the Scheduler to ensure the best client/caregiver match.
  • Care Staff Management: Perform or supervise care staff and client experience in accordance with state regulations and Right at Home standards of care.
  • Pre-Hire Tasks: Responsible for all pre-hire tasks involved in the selection and successful onboarding of employees, including background checks, drug testing, etc.
  • New Hire Orientation: Participate in new hire orientation for all new team members to illustrate branch culture and leadership.
  • Human Resources: Adhere to human resources policies and procedures for all staff, and assist in the development and/or refinement of employment policies and procedures as needed.
  • Compliance and Regulatory: Ensure compliance with all federal, state, and local employment laws and regulations.
  • Client Relationships: Cultivate long-term trusting relationships with clients and families.
  • Client and Caregiver Surveys: Participate in client and caregiver survey programs by promoting, participating, reviewing results, and utilizing to actively improve the quality of care.
  • Reporting and Data Analysis: Provide Branch Director formal and informal reporting, and oversight of data entry into operating software to ensure accuracy and reporting, track and interpret KPI metrics.
  • Customer Service: Provide exceptional customer service to clients and care staff.
  • Software and Systems: Develop a thorough working knowledge of operating software and systems required to operate agency operations.
  • Integrity and Core Values: Uphold Right at Home's Core Values (approachable, collaborative, accountable, integrity, and authentic) and integrate into all areas of your work.
Requirements
  • Education: Bachelor's in Business Administration or a Health Related Science or industry-related experience.
  • Experience: Minimum of 3 years healthcare experience, as well as at least 3 years of branch office or management experience required.
  • Skills: Proficient in Microsoft Office, excellent computer skills, and working knowledge of billing/scheduling software.
  • Knowledge: Knowledge of common medical terminology.
  • Availability: Be available as required for on-call duty outside of normal office hours.
  • License: Licensed driver with automobile that is in good working order and insured in accordance with the organization requirements.
  • Personal Qualities: Highly organized self-starter that can lead a team with passion, integrity, and energy. Ability to think strategically and manage tactically. Excellent verbal and written communication skills.
  • Discretion and Confidentiality: Ability to work in a discrete manner maintaining confidentiality of sensitive information; ability to multi-task in a fast-paced environment; excellent organizational skills and ability to prioritize workload and adhere to strict deadlines.
Working Conditions

Professional office environment and in-home settings with regular sitting and considerable walking or standing requirements. Able to lift 50 lbs regularly, including supplies and equipment, and the ability to position or transfer clients. Considerable reaching, stooping, bending, kneeling, or crouching. Visual acuity and hearing to perform required office functions and client care.

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