Customer Experience Manager

2 weeks ago


Brownsburg, Indiana, United States United Wireless Full time

Job Overview

The Customer Experience Manager role at United Wireless is a vital part of delivering exceptional customer experiences at our T-Mobile stores. As a leader, you will work in tandem with the Store Manager to empower and develop the store team to successfully meet customer needs and drive sales success.

Responsibilities

  • Develop and ground Sales Representatives in T-Mobile's customer-centric philosophy, ensuring every interaction is focused on delivering a positive experience.
  • Ensure customer needs are met promptly, and employees build customer confidence through a comfortable, straightforward, and problem-solving approach.
  • Mentor and coach Sales Representatives to excel in customer interactions, using feedback for development, training, and improvement.
  • Manage customer wait times effectively and stay up-to-date on products, services, and promotions to provide expert advice.
  • Set the standard for leadership, staying current on industry trends, training, and best practices to remain an invaluable resource for the team.
  • Oversee the store environment, maintaining a high level of quality and adhering to national plan-o-gram standards.
  • Ensure team knowledge of store systems and corporate communications, driving financial results through key performance indicators.
  • Comply with all United Wireless and T-Mobile policies and procedures.

Requirements

  • At least 18 years of age
  • Legally authorized to work in the United States
  • Reliable transportation
  • Open availability and flexible scheduling, including weekends, evenings, and holidays


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