Quality Improvement Specialist
2 months ago
We are seeking a highly skilled Quality Improvement Specialist to join our team at Leidos. As a Quality Improvement Specialist, you will be responsible for ensuring the quality of services delivered on the GSM-O II program.
Key Responsibilities- Maintain adherence to the program Quality Management System.
- Ensure compliance with industry standards and best practices, including ISO 9001:2015 and CMMI-SVC.
- Partner with internal and external customers to facilitate and lead lean six sigma structured improvement activities.
- Develop and implement workflows, operating procedures, and work instructions for enterprise-wide daily execution, automation, and reporting.
- Identify areas for potential improvement and work with the program team to vet and mature each opportunity.
- Establish mechanisms to actively monitor performance measurement and metrics.
- Interface with service delivery teams to refine performance measurements and lead working groups to establish mission-oriented measurements.
- Update and implement associated Quality Control Plans.
- Monitor workflow and process compliance and track corrective actions to closure.
- Support development sprints and ensure testing is conducted according to plan.
- Review process outputs to ensure compliance.
- Conduct internal audits and reviews to ensure compliance.
- Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action.
- Integrate closely with the program team to implement and execute the quality management system.
- Support Quality actions and responsibilities across the program as required.
- BA/BS in a related discipline with 8+ years of related experience (or MS and 6+ years). Additional experience may be considered in lieu of degree.
- DoD Top Secret clearance required to start, plus ability to upgrade to TS/SCI.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience conducting Structured Improvement Activities (SIAs), managing performance metrics, and conducting quality audits.
- Excellent verbal and written communication skills.
- Excellent presentation skills and documentation skills.
- Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.
- Ability and willingness to travel between customer sites as necessary.
- Familiarity with Government and DoD IT and security policies and requirements.
- Current industry certifications in quality management and or service management such as ISO and ITIL.
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