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Customer Service Representative

2 months ago

Poway, California, United States Crown Equipment Full time

Job Summary:

Crown Equipment Corporation is seeking a highly skilled Service Customer Care Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our customers and service technicians.

Responsibilities:

  • Process incoming calls from customers and service technicians
  • Dispatch technicians to resolve customer issues
  • Enter technician payroll hours and process parts and service billing
  • Create daily work orders and maintain records and files
  • Assist other departments as needed

Requirements:

  • High school diploma or equivalent
  • Excellent phone skills and good communication, organizational, math, and computer skills
  • Experience with Microsoft Office
  • Leadership skills and technical experience a plus

What We Offer:

  • Excellent wage and benefits package for full-time employees
  • Health, dental, vision, and prescription drug plan
  • Flexible benefits plan
  • 401K retirement savings plan
  • Life and disability benefits
  • Paid holidays and vacation
  • Tuition reimbursement

About Crown Equipment:

Crown Equipment Corporation is one of the world's largest lift truck manufacturers, offering local support on a global scale. We have over 15 manufacturing facilities worldwide and over 500 retail locations in over 80 countries.