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Parts Advisor
2 months ago
We are seeking a highly motivated and customer-focused Parts Advisor to join our team at Wise Auto Group. As a key member of our Parts Department, you will be responsible for providing exceptional customer service and sales support to our retail and shop customers.
Key Responsibilities- Customer Service: Assist customers in selecting required parts in a friendly, professional, and efficient manner.
- Product Knowledge: Inform customers of companion part requirements and specials, and ensure they are exposed to our full product line.
- Order Fulfillment: Pull and fill orders from stock, and notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
- Communication: Answer phone calls, provide price quotes, and respond to customer inquiries in a timely and professional manner.
- Inventory Management: Maintain accurate inventory levels, and verify will-call and back-order files weekly.
- Additional Duties: Perform other tasks as assigned by the parts manager, including receiving payment from retail customers, issuing credit for parts returned, and maintaining a clean and organized work environment.
- Experience: At least 3 months of experience in a related field, or equivalent combination of education and experience.
- Skills: Strong communication and customer relations skills, strong math and reading comprehension skills, and the ability to lift 60 lbs and work at heights of 25 feet or more.
- Education: High school diploma or equivalent degree preferred.
- Certifications: Ability to use a forklift or willingness to be certified within 90 days of hire.
- Medical, Dental & Vision Insurance
- 401k plan with matching contributions
- Paid Vacation, Holiday, and Sick Pay
- Growth opportunities
- Complete paid training programs for rapid advancement
- Employee vehicle purchase plans
- Family culture with organized structure
- Long-term job security
- Associate discounts on vehicles, service, and parts purchases
- Employee recognition programs
- Leading competitive pay
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.