Automotive Warranty Claims Specialist

4 weeks ago

Vacaville, California, United States Wise Auto Group Full time
Job Summary:

The Automotive Warranty Claims Specialist will be responsible for managing all warranty claims and ensuring they are processed efficiently and accurately. This role requires excellent communication skills, strong organizational abilities, and a comprehensive understanding of automotive warranty policies and procedures.

Key Responsibilities:
  • Process Warranty Claims: Accurately submit warranty claims to manufacturers and follow up on all claims to ensure timely processing and payment.
  • Documentation: Maintain detailed records of all warranty claims, including necessary documentation and communication with manufacturers.
  • Coordination: Work closely with service advisors, technicians, and parts departments to ensure all warranty work is completed correctly and efficiently.
  • Compliance: Stay up-to-date with manufacturer warranty policies, bulletins, and procedures to ensure compliance.
  • Reporting: Generate and analyze warranty reports to identify trends and areas for improvement.

Qualifications:
  • Experience: Minimum of 2 years of experience in automotive warranty administration or a related field.
  • Knowledge: Strong understanding of automotive warranty processes and manufacturer policies.
  • Skills: Excellent organizational, communication, and interpersonal skills. Proficiency in computer software related to warranty processing.
  • Attention to Detail: High level of accuracy and attention to detail in handling warranty claims and documentation.
  • Problem-Solving: Ability to handle challenging situations and resolve warranty issues effectively.

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