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Technical Field Specialist

2 months ago

Apopka, Florida, United States Audio Enhancement Full time

Job Type

Full-time

Overview

At Audio Enhancement, we are dedicated to enhancing educational experiences in classrooms across the nation. Our commitment to excellence and teamwork drives us to support one another, exceed client expectations, and foster success through collaboration and trust among our team members, partners, and clients. We seek individuals who are passionate about our mission and eager to contribute to the educational landscape.

We are currently in search of a full-time Field Engineer to join our team.

Key Responsibilities:

  • Commissioning of installed Audio Enhancement systems
  • Providing training on product usage
  • Overseeing contractors during equipment installation
  • Engaging with project managers and educational staff
  • Conducting site assessments to assist in project design and quoting

Additional Duties:

  • Installation of server and head-end equipment
  • Collaboration with the Sales Engineering team for site evaluations
  • Building and nurturing customer relationships
  • Delivering technical support to both internal and external clients
  • Diagnosing network-related issues with Audio Enhancement products
  • Providing field support and completing commissioning tasks
  • Willingness to travel extensively, with at least 75% overnight travel required

Qualifications:

  • Proficient knowledge in AV and networking technologies
  • Excellent communication skills for effective collaboration
  • Adept at troubleshooting via phone, remote sessions, or email
  • Strong team player with a collaborative approach to problem-solving
  • Exceptional customer service abilities
  • Organizational skills to manage multiple tasks
  • Strong analytical and troubleshooting capabilities
  • Must possess authorization to work in the United States

Compensation and Benefits:

The hourly wage is negotiable based on experience and skills. We offer a supportive work environment, opportunities for professional growth, comprehensive medical, dental, and vision insurance, paid time off, and a matching 401(k) plan.