Pharmacy Customer Service Representative
4 weeks ago
Deliver a distinctive and delightful customer experience by modeling and sharing customer service best practices with all team members.
Key Responsibilities:- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
- Provide customers with courteous, friendly, fast, and efficient service.
- Recommend items for sale to customers and recommend trade-up and/or companion items.
- Process customer purchases, collect cash, and distribute change as requested.
- Assist pharmacists in scheduling and maintaining work flow.
- Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures.
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills to fill prescriptions accurately.
- Prefer good computer skills.
- Prefer knowledge of store inventory control.
- Prefer PTCB certification.
Walgreens is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records.
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