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Patient Services Coordinator

1 month ago

Belleview, Florida, United States CORA Physical Therapy Full time
Job Title: Patient Services Coordinator

About CORA Physical Therapy

CORA Physical Therapy is a dynamic therapy office that provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions.

Job Summary

We are seeking a highly organized and customer-focused Patient Services Coordinator to join our team. As a Patient Services Coordinator, you will be responsible for providing exceptional customer service, managing administrative tasks, and creating a welcoming experience for patients.

Key Responsibilities
  • Warmly greet and build rapport with patients through in-person and phone interactions
  • Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
  • Verify patient insurance for outpatient therapy benefits
  • Manage incoming physician referrals and prescriptions
  • Provide communication on first visit expectations to all new patients
  • Advise patients of their financial responsibility
  • Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
  • Collect co-pay/deductible payments and provide a receipt with each transaction
  • Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
  • Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym
Requirements
  • High School diploma or GED required
  • Previous customer service experience within the last two years required
  • Proficiency with Microsoft Office Suite (Word and Excel) required
  • Strong time-management and organizational skills
  • Superior written and verbal communication skills
  • High level of personal integrity, reliability, and honesty
  • Ability to work effectively in teams and autonomously in a fast-paced environment
What We Offer
  • Competitive Pay
  • Medical, dental, vision, disability, and life insurance
  • 7 paid annual holidays + weeks PTO that grows with time
  • 401k Retirement & savings plan
  • Career growth opportunities within CORA
  • Leadership development: coaching, mentorship, and skill-building activities
  • Tuition reimbursement

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.