Relocation Services Team Lead

3 weeks ago


New York, New York, United States Housing Opportunities Unlimited Full time
Relocation Services Team Lead Position

We are seeking a highly skilled and experienced Lead Resident Relocation Coordinator to lead our relocation services team at Housing Opportunities Unlimited.


About the Role
  • The ideal candidate will have a strong background in relocation services, social services, or customer service, with excellent leadership and communication skills.
  • They will oversee daily relocation tasks, provide guidance to team members, and ensure seamless relocation processes.
  • A positive attitude, solutions-based approach, and ability to multitask are essential for this role.

Key Responsibilities
  1. Team Leadership: Supervise and guide team members to achieve relocation goals.
  2. Site Setup: Arrange offices, organize relocation files, train staff, identify vendors, and set up off-site relocation units.
  3. Client Meetings: Attend virtual weekly meetings to discuss relocation progress and address client concerns.
  4. Community Engagement: Participate in resident and community meetings to discuss relocation processes and rights.
  5. Issue Resolution: Analyze complex issues with residents and communicate necessary information and actions in a timely manner.
  6. Regulatory Compliance: Offer relocation counseling and assistance in accordance with applicable regulations.
  7. Policies Development: Develop and implement relocation policies as outlined in the approved relocation plan.
  8. Liaison Services: Serve as a liaison between HOU, property management, clients, and residents.
  9. Reporting: Prepare weekly and monthly reports for clients, project directors, and development teams.
  10. Record Keeping: Maintain accurate relocation files, databases, lottery lists, and tracking reports.

Requirements and Benefits
  • $70,000 - $90,000 annual salary, depending on experience.
  • HOU offers a comprehensive benefits package, including health, dental, vision, life insurance, disability insurance, professional development support, paid time off, sick leave, and a 401(k) retirement plan.
  • High School Diploma (Bachelor's Degree preferred) and relevant experience in relocation services, social services, or customer service required.
  • Able to pass a pre-employment criminal background screening.


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