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IT Support Specialist

2 months ago

Tallahassee, Florida, United States Legends Full time
Job Summary

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Legends. As a key member of our technical operations team, you will be responsible for providing top-notch support for our point-of-sale systems, ensuring seamless operations during events and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
  • Initiate and implement improvements to areas of responsibility
  • Conduct stadium walk-through to ensure all systems are operational prior to and during all events
  • Replacement of defective hardware before, during and after events
  • Diagnose software, firmware & hardware errors and breakage
Requirements
  • Knowledge in CAT5/6 crimping in different cable configurations
  • Experience with Active Directory
  • Experience with POS, preferred Oracle Micros POS
  • The ideal candidate will have a minimum of an Associate's degree
  • Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders
What We Offer

Legends is an Equal Opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.