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Restaurant Operations Manager

2 months ago

Hackensack, Minnesota, United States IHOP Full time
Job Description:

Restaurant Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at IHOP. As a Restaurant Operations Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our guests receive exceptional service and that our restaurant meets the highest standards of quality and cleanliness.

Key Responsibilities:

  • Assist the Restaurant Manager: Assist the Restaurant Manager in directing the day-to-day operations of the restaurant, including supervising staff, managing inventory, and controlling costs.
  • Lead by Example: Lead by example, demonstrating a commitment to exceptional customer service, quality food preparation, and a clean and safe environment.
  • Train and Develop Staff: Train and develop staff to ensure that they have the skills and knowledge necessary to provide exceptional customer service and to prepare and serve high-quality food.
  • Manage Inventory and Supplies: Manage inventory and supplies to ensure that the restaurant has the necessary resources to operate efficiently and effectively.
  • Control Costs: Control costs to ensure that the restaurant operates within budget and that profits are maximized.
  • Maintain a Clean and Safe Environment: Maintain a clean and safe environment for guests and staff, including ensuring that the restaurant meets all health and safety regulations.
  • Monitor and Improve Performance: Monitor and improve performance, including tracking sales, customer satisfaction, and employee productivity.
  • Develop and Implement Plans: Develop and implement plans to improve sales, customer satisfaction, and employee productivity, including identifying areas for improvement and developing strategies to address them.
  • Communicate Effectively: Communicate effectively with guests, staff, and management, including providing clear and concise instructions and feedback.
  • Ensure Compliance: Ensure compliance with all laws, regulations, and company policies, including health and safety regulations, employment laws, and company policies.

Requirements:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Experience in Restaurant Operations: Experience in restaurant operations, including supervising staff, managing inventory, and controlling costs.
  • Leadership Skills: Strong leadership skills, including the ability to motivate and develop staff.
  • Communication Skills: Excellent communication skills, including the ability to communicate effectively with guests, staff, and management.
  • Problem-Solving Skills: Strong problem-solving skills, including the ability to identify and address areas for improvement.
  • Attention to Detail: Attention to detail, including the ability to maintain a clean and safe environment and to ensure compliance with all laws, regulations, and company policies.