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Patient Flow Manager
2 months ago
The Patient Flow Coordinator is accountable for ensuring the smooth movement of patients throughout the assigned healthcare facility. This role considers the patients' medical conditions, the requirements of admitting physicians, the needs of referring physicians, and the resources and scheduling capabilities of the institution while maintaining adequate staffing levels on nursing units.
- Conduct rounds on all units while carrying a mobile device to access patient tracking systems.
- Stay informed about bed availability, staffing levels, and patient acuity across all nursing units, including Intensive Care Units and the Emergency Department.
- Facilitate efficient patient transitions within the hospital, specifically: From Emergency Department to nursing units, from ICU to nursing units, and from nursing units to discharge.
- Ensure appropriate staffing is maintained throughout the facility and reassign staff as necessary to promote safe and effective care.
- Communicate and document instances where staff are reassigned between units for future analysis.
- Address complaints and concerns that would typically be escalated to Nurse Managers or Administration.
- Oversee the timely acceptance and processing of patient transfers into the hospital.
- Engage with Nurse Managers and inform the Administrator on call regarding clinical matters to achieve optimal patient outcomes.
- Collaborate with physicians and charge nurses to resolve clinical and communication challenges.
- Assist charge nurses in understanding and applying relevant policies and procedures, as well as identifying appropriate physicians when necessary.
- Provide mentorship and support to charge nurses in complex or urgent situations.
- Respond to cardiac emergencies, facilitate autopsy requests, and uphold nursing standards.
- Actively respond to potential sentinel events and assist nursing staff in preserving relevant equipment, supplies, and documentation.
- Proactively ensure timely patient placements.
- Exhibit positive customer service and maintain good relationships with colleagues.
- Intervene as needed to enhance patient flow.
- Manage helpline calls and escalate issues to the appropriate manager.
- Coordinate with the necessary call teams as required.
For positions involving direct patient contact, the employee must acquire and demonstrate the knowledge and skills necessary to provide appropriate assessment, treatment, or care as defined by the department's patient age demographics.
Competency Requirements Must demonstrate competency through initial orientation and ongoing validation to independently perform tasks and additional duties as specified in the job description and departmental competency checklist.
General Duties and Responsibilities1. Maintain and document all required education. 2. Exhibit positive customer service and coworker relations. 3. Adhere to the company's attendance policy. 4. Participate in continuous quality improvement initiatives within the department and organization. 5. Conduct work in a cost-effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shifts, and on-call situations. 7. Align work with the overall mission and strategic objectives of the organization. 8. Follow organizational and departmental policies and procedures as applicable. 9. Undertake related duties as assigned.
Educational Requirements
- Bachelor's Degree (Required)
Credentials
- Registered Nurse (Required)
- Advanced Cardiac Life Support (Required) Within 1 year of hire
- Basic Life Support (Required) Within 30 days of hire
Status: 75 hrs per pay period
Location: Teays Valley Hospital
Talent Acquisition Specialist: Lauren R. Lane
